For an optician, marketing means remembering your customers: the check-up coming due, the last purchase long ago. RiVedi tells you who to recall, prepares the message and lets customers book online even when you’re closed. You accept the request and choose who takes it.
A calendar for the people who actually work in the store
See the day as a summary, by day, by staff member, by week or by month. In the Staff view everyone has their own column, with their shift in the background. Shifts are set per store, with exceptions for holidays, leave or different hours, and free slots follow the shift. If a customer doesn’t show up, “No-show” creates a recall to reschedule them.
- Summary, Day, Staff, Week and Month views
- Weekly shifts per store, with holidays and leave
- Free slots based on each person’s shift
- “No-show” creates a recall to reschedule
- Open the exam from the appointment
Online bookings, accepted in the calendar
You get a booking link to put on Google, on social media or on your website. The customer picks a service and a free slot, even when the store is closed. The request lands in the calendar as “Requested” and shows up in Today: you accept it and assign it to someone. You set the hours, closures and bookable services, and an anti-spam check keeps fake bookings out.
- One stable link for Google, social media and your site
- The customer picks a service and a free slot
- Requests in the calendar as “Requested”, to accept
- New bookings highlighted in Today
- Hours, closures and services set by you
Recalls: RiVedi tells you who to contact
RiVedi suggests who to recall: a check-up coming due, a last purchase long ago. You create recalls one by one or all at once, and book the appointment straight from the recall. To reach the customer, one tap opens WhatsApp with the message already written: you check it and send it. You can customise the message texts.
- Suggested recalls: check-up due, last purchase
- Create them one by one or all at once
- Book the appointment from the recall
- WhatsApp with the message already written
- Customisable quick messages
Loyalty and birthdays, part of the daily routine
Every purchase adds points to the customer’s card, and the reward becomes one more reason to come back. Birthdays appear in Today, so you can send wishes to those who care. And before you write, the card shows the customer’s consents, channel by channel.
- Points and rewards on the customer card
- Birthdays shown in Today
- Per-channel consents always in view
- Labels to choose who to write to
Frequently asked questions
Do online bookings go straight into the calendar?
They arrive in the calendar as requests. You accept them and assign them to someone: you decide who looks after the customer and no appointment overlaps another.
Do I need a new WhatsApp number?
No. RiVedi opens WhatsApp with the message already written, on the store’s phone or computer: you use the WhatsApp you already have.
Could I message someone who doesn’t want it?
Each customer card shows their consents channel by channel, signed by them. Before writing, you know whether they said yes to WhatsApp.