Marketing for an optician isn't spam: it's remembering people at the right moment. RiVedi sends WhatsApp messages from your verified number, suggests reminders when an eye exam is about to lapse, and lets customers book online even when you're closed. Always with consent respected.
Official WhatsApp, from your own number
No anonymous numbers or third-party apps: RiVedi uses the official WhatsApp Cloud API, with Meta as Tech Provider. You connect your own WhatsApp Business number yourself, in a few guided steps, and send messages using approved templates. You see the delivery status of every message and, if something gets stuck, you always have the one-click fallback to open the chat.
- Official WhatsApp Cloud API, no shortcuts
- Connect your WhatsApp Business number on your own
- Messages with Meta-approved templates
- Delivery status visible for every message
- Click-to-chat fallback when you need it
Reminders and birthday wishes, on autopilot
You switch automations on when you want, customer by customer and channel by channel. Birthday wishes go out on their own, perhaps with a small offer. Reminders that are coming due — the exam turning a year old, a purchase now far in the past — are sent every day without you having to remember. Always only to those who gave consent.
- Automatic birthday wishes, opt-in
- Auto-send for reminders coming due
- Reminders suggested by exam date or last purchase
- Marketing consent respected on every channel
- Daily runner: it goes out without a thought
Bookings from your site, no double-bookings
Put the booking widget on your website: customers pick a service and time from the slots that are genuinely free, even on a Sunday or when you're closed. You set the hours and services yourself from the app, and the system checks availability in real time to avoid overlaps. Captcha and anti-spam limits keep fake bookings out.
- Widget embeddable on the optician's website
- Real slots with anti-overlap checking
- Hours and services configurable from the app
- Turnstile captcha and anti-spam limits
- Availability re-checked at the moment of confirmation
Loyalty that brings people back
The points-and-rewards program is built into the CRM: every purchase adds points to the customer's record, and rewards become one more reason to come back. You tie it all to marketing: people collecting points get the right messages, always and only if they gave consent for that channel. Building loyalty becomes part of the daily routine, not a separate spreadsheet.
- Points and rewards linked to the customer record
- Loyalty built into the CRM, not bolted on
- Granular marketing consent, channel by channel
- Targeted messages only to those who opt in
Frequently asked questions
Do I need a new WhatsApp number?
No. You connect your existing WhatsApp Business number through guided onboarding: RiVedi uses Meta's official Cloud API as a Tech Provider. In a few steps your number is active and ready to send messages using approved templates.
Could I message someone who doesn't want it?
No. Every automatic message goes only to people who gave marketing consent for that channel. Consent is managed per customer and per channel, so birthday wishes and reminders reach only those who said yes.
Can online bookings overlap?
No. The slots shown on the widget are the ones genuinely free, and availability is re-checked at the moment of confirmation. Captcha and anti-spam limits block fake bookings, so only real appointments land on the calendar, with no double-bookings.