Terms of Service

These Terms govern access to and use of the rivedi service (the “Service”), provided by IVEMIND Società Cooperativa Sociale(registered office: Via Werner von Siemens 23, 39100 Bolzano (BZ), Italy — VAT IT03138990217 — “Ivemind”). By using the Service, the Customer accepts these Terms.

This English text is provided for convenience only. In case of any discrepancy, the Italian version of these Terms prevails.

1. Subject

rivedi is a SaaS management software for optical stores and practices (the “Customer”) to run their business and their communications with their own end customers, including WhatsApp Business notifications. The Service is provided with the configurations and editions described at activation.

2. Account and permitted use

The Customer is responsible for the confidentiality of credentials and for activities carried out through its account. Any unlawful use, infringement of third-party rights, attempts to compromise the security or integrity of the Service, and the sending of non-permitted communications are prohibited.

3. Customer obligations regarding data and messaging

With respect to the data of its own end customers, the Customer acts as Data Controller and must comply with applicable law (GDPR), provide the required notices and collect the necessary consents (including consent for health data under Art. 9 and for marketing communications). For WhatsApp notifications, the Customer undertakes to comply with Meta’s WhatsApp Business Messaging Policy and Commerce Policy, to send messages only to recipients who have given consent, and to use compliant templates. Ivemind acts as Data Processor under the executed DPA.

4. Intellectual property

The Service, the software, the trademarks and the content remain owned by Ivemind or its respective licensors. The data entered by the Customer remain owned by the Customer, who grants Ivemind the rights necessary to provide the Service.

5. Service levels, warranties and liability

The Service is provided “as is” and “as available”. Ivemind adopts appropriate technical and organisational measures but does not guarantee the absence of interruptions or errors. To the extent permitted by law, Ivemind’s liability is limited to direct and foreseeable damages and is in any case capped at the fees paid by the Customer in the 12 months preceding the event. Indirect damages, loss of profit or loss of data not attributable to Ivemind are excluded.

6. Suspension and termination

Ivemind may suspend or terminate the Service in the event of breach of these Terms, security risks or non-payment. Upon termination, data are handled in accordance with the Privacy Policy and made available for export within the agreed terms.

7. Governing law and jurisdiction

These Terms are governed by Italian law. The Court of Bolzano has jurisdiction over disputes, subject to mandatory consumer-protection rules where applicable.

8. Contact

sales@ivemind.com · info@ivemind.com · PEC: ivemindscs@pec.it.